Terms of Service

1. Agreement to Terms

By accessing and using the COALFACE Engagement Limited website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. Prohibited uses include:

• Transmitting unlawful, threatening, or harmful material
• Causing disruption to the website or servers
• Attempting to gain unauthorised access to any part of the website
• Collecting or harvesting data from the website
• Using the website for commercial purposes without authorisation

3. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of COALFACE Engagement Limited or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

4. Services

Our planning and engagement services are provided subject to the following conditions:

• Service descriptions on our website are subject to change without notice
• We reserve the right to refuse service to anyone for any reason
• Specific terms will be agreed in writing for consulting engagements
• All professional services are subject to separate engagement letters

5. Council Scanner Tool

Use of our Council Scanner intelligence tool is subject to additional terms:

• Data is provided for informational purposes only
• We do not guarantee accuracy or completeness of information
• Users must not rely solely on tool outputs for decision-making
• Unauthorised access or use is prohibited
• Subscribers must maintain confidentiality of access credentials

6. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over third-party sites and accept no responsibility for them or for any loss or damage arising from your use of them.

7. Limitation of Liability

To the fullest extent permitted by law:

• We provide our website and services "as is" without warranties
• We do not guarantee uninterrupted or error-free access
• We are not liable for indirect, consequential, or incidental damages
• Our total liability is limited to fees paid for the specific service

8. Professional Advice

Information on our website is for general guidance only and does not constitute professional advice. You should not act or refrain from acting based solely on website content without obtaining specific professional advice.

9. Confidentiality

We maintain strict confidentiality regarding client work. However, we may use anonymized case studies and aggregated data for marketing and research purposes unless otherwise agreed in writing.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For questions about these Terms of Service, please contact us at: